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ACCOUNTABILITY |
| Your satisfaction and loyalty as our customer is extremely important to
us. |
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To help insure that we are meeting your expectations we will send the
following "Quality Assurance Summary" on a regular basis. You
may
wish to fill this out and return it to us so that we may better serve you. |
We want to know if there is a problem. As always, you may call our
customer service staff who will be happy to assist you in any way we can. |
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Please print this page and forward to the person
in charge of having your office cleaned.
QUALITY ASSURANCE SUMMARY
(Please print this page, complete the information,
and fax to the Town & Country office cleaning your building.)
Company
Name: _________________________ Date
_____________
Contact Person:
_________________________ Phone ____________
So that we may better serve you, we are asking you to rate the following
areas of our service. Please base your rating on our performance over
the
past 30 days. Thank you for your business.
| |
Excellent |
Good |
Fair |
Poor |
| General Appearance |
_____
|
_____ |
_____ |
_____ |
| Dusting |
_____ |
_____ |
_____ |
_____ |
| Dust Mopping |
_____ |
_____ |
_____ |
_____ |
| Vacuuming |
_____ |
_____ |
_____ |
_____ |
| Ash Trays |
_____ |
_____ |
_____ |
_____ |
| Restrooms |
_____ |
_____ |
_____ |
_____ |
| Fingerprints |
_____ |
_____ |
_____ |
_____ |
| Floor Appearance |
_____ |
_____ |
_____ |
_____ |
| Cleaner's Attitude |
_____ |
_____ |
_____ |
_____ |
| May
we be of service to you in these areas? |
| Carpet Cleaning |
____ |
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| Window Cleaning |
____ |
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| Blind Cleaning |
____ |
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| Strip/Wax tile floors |
____ |
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| Emergency service |
____ |
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| Bulb replacement |
____ |
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| Other _________________________ |
Comments: ________________________________________________ |
_________________________________________________________ |
_________________________________________________________ |
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_________________________________
Signature |
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